Do I need to register somewhere?I've only received one SMS for $20 this year and that was in February. WE WILL NEVER PURCHASE ANYTHING FROM THIS STORE AGAIN. I rang them, told them I had received no SMS, and they said they'd look into it. Only downfall is that the codes only last for about 4 days, so if you're out of the country or something you might be out of luck/not receive the SMS until you return home (they don't send an email as well; just an SMS). Thereafter, you will get 3 x $20 codes SMSd to your phone per year Anyways, if you live near a GGs, I reckon it's a worthwhile thing to do. Had to do all the follow ups with the quote plus advising them with my correct address. It gives me great pleasure to return to using a good ol’ Kmart microwave, which we can all handle safely, after this nightmare experience with this piece of rubbish. We contacted LG and the Good Guys and were told no decision would be made until a report was received from the electrical repair company.
The Good Guys Concierge does not even rate 1 star. From day 1, we have had difficulties and frequent water burns as a result of brief usage of this microwave. Learn the secrets from our corporate pros. I recently bought a fridge from Good guys which was worth $462 including delivery and to my greatest surprise, the item came with a dent. I have been cheated by Good Guys through there product called "gold serivice extra"..Last few years I was taking Gold service extra.I was always advised from the salesman that I would be getting 20$ store credit for the Gold ServiceExtras.Today also I bought a mobile phone from them.Sales girl advised me the same thing!.Then I was not getting enough store credit from Good Guys.When I called up today they told me that there is a limit in number of store credit you can get.Only three products in a year! Still have not heard from them about that. It is now two weeks later and still the part (compressor) has not arrived. INSTEAD OF EXPEDITING THE MATTER, WE FEEL THEY HAVE HELD IT UP AND MADE IT EVEN MORE FRUSTRATING AND UPSETTING. Having paid and bought a coffee machine which was broken it was IMPOSSIBLE to get any service as to a replacement or reimbursement or credit! Explore our E.I.N. We paid nearly $2000 for a LG 4 door refrigerator which broke down after just 6 months. Bought a washing machine at Chatswood TGG on the 18 of June last month, a sales staff Jeremy (as I remember his name) gave me a very good customer service explained to me all details & suggested what to buy what on promotion within my budget my need. Shortly thereafter the order was 'suspended' at the request of their security department.
Only gave them 1 star because there was no option for the zero which we feel they deserve. Allow us to build your company’s business credit to obtain no personal guarantee Corporate Credit & Funding. Deal: FREE $20 Store Credit (Via SMS) or Exchange for $60 Store Credit with $300+ Spend for Concierge Members @ The Good Guys, Store: The Good Guys, Category: Electrical & Electronics . Seems that thegoodguys organization has no comminication between their main office (website) to a branch. Email confirmation I received had my address completely wrong. Online claims can only be made in respect of retailers listed on the Good Guys website.
Almost identical experience to the person below with LG fridge, however ours is a Samsung. I need to point out that we have had several microwaves in our family and we know how to use them.
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