Results.
builds subscriber engagement by applying loyalty points to future purchases. Increasing visibility of frequently-sought information and simplifying order and subscription management features both mitigate potential frustrations and allow customers the convenience of self-service. We considered the various objectives that customers might have when coming to their account, as well as the context for user behaviors on desktop vs. mobile. ChargeX will focus on how to create rich user experiences for your customers, what data you should be tracking every day to maximize revenue, and how to adapt using real takeaways from live customers to grow your business. It is mandatory to procure user consent prior to running these cookies on your website.This website uses cookies to improve your experience while you navigate through the website. Dr Axe.
eHouse implemented a two-step approach to solve Dr. Axe’s challenge. Dr. Axe, a clinical nutritionist and world-renowned advocate for natural health, leverages the Shopify Plus and Recharge platform to sell supplements, vitamins and essentials oils to their ever-growing followers. One of eHouse’s many strengths is its problem-solving mentality that allows them to solve difficult issues with a focus on maximum customer satisfaction and sales. First, they implemented the ReCharge Theme Engine which allowed them to gain full access to the Customer Portal, consolidating Shopify Plus, ReCharge, and LoyaltyLion without sacrificing functionality. These solutions included: This included enhancing their existing customer reward point redemption process utilizing LoyaltyLion to maximize efficiency and minimize costs. eHouse Studio built the Dr. Axe customer portal using the ReCharge … Despite the size of the project and the number of custom requirements, they found it was a painless process thanks to the ReCharge support and development teams who were there for them every step of the way. These cookies will be stored in your browser only with your consent. In their experience working with brands with a 6 figure subscriber count, they’ve come to understand the complexities associated with rolling out new features to large existing customer bases and how to navigate those challenges at scale.In 2017, ecommerce industry leader Dr. Axe, a brand selling natural health products, came to eHouse in need of improving its customer portal and post-purchase experience for subscribers. This helped us develop tailored solutions so that customers can more easily and intuitively complete their intended tasks, regardless of the device they’re on. Dr. Axe, a clinical nutritionist and world-renowned advocate for natural health, leverages the Shopify Plus and Recharge platform to sell supplements, vitamins and essentials oils to their ever-growing followers. All three platforms used out-of-the-box interface styles that were vastly different in design which created a disjointed and convoluted experience as users navigated between pages.With the release of ReCharge’s Theme Editor, we were able to gain full access to front-end styles, allowing us to consolidate the platform interfaces into a single, cohesive UI for the Shopify Plus, Loyalty Lion and Recharge customer portal without sacrificing functionality.
With subscriptions making up a substantial amount of all online orders, Dr. Axe knows that retaining these customers is key to their long-term growth strategy — which is why they tasked eHouse Studio with overhauling the customer account experience in an effort to reduce churn and maximize customer lifetime value.Customer retention is critical to the success of any eCommerce business; keeping a larger percentage of customers for a longer life cycle helps to support a revenue model that’s both more profitable and more predictable.
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When supplement company Axe Wellness (DrAxe.com) made the decision to migrate 14,500 subscribers and 80 subscription products from Bold to ReCharge, they knew it would be a large undertaking.
ReCharge is trusted by the largest subscription brands on Shopify. We also use third-party cookies that help us analyze and understand how you use this website. Supporting customers this way helps to strengthen rapport — which, in turn, builds brand advocacy and encourages repeat purchasing.We began by addressing the account’s most adverse issue: the drastic inconsistencies between multiple platforms’ interfaces. eHouse implemented a two-step approach to solve Dr. Axe’s challenge. Check out Axe Recharge 24x7 Long Lasting Deodorant Bodyspray For Men 150 ml reviews, ratings, specifications and more at … Read their stories for growth here. We created a unified navigation menu that was global across all account pages so that the customer-facing experience felt seamless despite the fragmentation of platforms behind the scenes.
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