Assisted Listening Devices (ALD) are available free of charge at Guest Services for most events. Features of the Suite Level include: a private concourse with special parking access, concierge and in-suite dining services, a private restroom for each suite, and superior views of on-ice action.
A central FM transmitter services all seating areas. All elevators are accessible, and each elevator is equipped with Braille signs and audible tones.Emergency exits are located throughout KeyBank Center and are clearly marked in red. KeyBank Center One Seymour H. Knox III Plaza Buffalo, NY 14203. Security staff wears grey blazers during events.Sensory kits are available free of charge at Guest Services for all events. These items may be surrendered for the opportunity for entry to the KeyBank Center. If you are interested, you can contact Ed Grudzinski at There may be instances when inclement weather affects events. Fans were great but Buffalo choked as usual and lost 2-3 to the San Jose Sharks.We went for a concert and would go back. The suite experience also offers meal and beverage packages, a personal suite attendant, an optional wet bar upgrade, and a great view of the action. KeyBank Center is not responsible for lost or stolen tickets. During hockey games, the Lexus Club observes a business casual dress code.Drinking fountains are located on all Levels and are accessible.KeyBank Center is not responsible for lost or stolen tickets. The bar will be open 2 hours prior to Sabres game time and 1.5 hours prior to Bandits game time and will be offering a full bar, friendly service, and a great view of Downtown Buffalo. I believe there are only 2 other arenas that are better - Pepsi Center and Gila River Arena. The KeyBank Center parking ramp has parking spaces for guests with disabilities located throughout the facility on all Levels next to the elevators. The building is due for an update. Typically times are as follows, but may vary:All persons entering KeyBank Center must be appropriately dressed wearing shirt and shoes. to 5:00p.m. If you have misplaced something, please feel free to contact Account Services at The Suite Level at KeyBank Center contains 80 private luxury suites offering exclusive accommodations and an intimate atmosphere perfect for entertaining business associates, clients, friends, or family. Guest Services opens one hour prior to the event and will remain open until one half-hour after the event ends.Enjoy NHL hockey, NLL lacrosse, and family shows at KeyBank Center with your family, friends, co-workers, or organization. All concession stands are accessible. Parking for Suite and 200 Club Seat Season Ticket holders for Buffalo Sabres games is located in the KeyBank Center parking ramp (Illinois Street). The video screen/scoreboard is outdated and the concourse is in need of a refreshing.
Guests that have questions regarding this policy should contact KeyBank Center guest services at We do accept Canadian currency at our Concessions and Sabres store.Please send the Sabres Community Relations Department a letter on your organization's letterhead regarding the kind of assistance you are looking for and the date of the event. Atmosphere was good and places around for before and after the eventTook my son to see the Leafs in Buffalo. In addition, accessible unisex family restrooms are available as follows:The Sabres Store, located in the west end of the Pavilion, offers the world’s largest selection of Buffalo Sabres merchandise, including jerseys, T-shirts, hats, sweatshirts, jackets, and much more for both adult, youth, and infants. Large backpacks, coolers, duffel bags and any other large bags are prohibited (unless medically necessary.) Arrangements can be made in advance by calling the Account Services Office.Service animals are permitted at KeyBank Center. through the end of the event (Sundays: 10:00a.m. There are a number of private parking lots in the area (not affiliated with KeyBank Center or the Buffalo Sabres).The Party Suite is located on the suite level in KeyBank Center. For those patrons with a medical emergency, please go to the Account Services Office located in the pavilion.There are no refunds or exchanges on tickets purchased for events at KeyBank Center.Restrooms are located throughout the concourses. KeyBank Center One Seymour H. Knox III Plaza Buffalo, NY 14203. Tickets will not be refunded for any event held as scheduled. For your convenience, KeyBank Center's Box Office has twelve ticket windows available in the east end of the Pavilion located to the left of the Account Services Office.The camera policies are determined by the nature of the event:Adults wishing to bring children ages 3 and under into a Sabres or Bandits game, free of charge, must stop at the Account Services Office on their way into the game. The Uber drop-off/pick-up location is at the corner of Washington St. and Scott St.Re-entry to events is not permitted at KeyBank Center. If tickets are lost, stolen, or left behind, please contact Account Services at (716) 855-4444.
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