"[It] will require the ACCC to monitor prices, costs and profits in the domestic air passenger sector," Mr Frydenberg said.The ACCC will release quarterly reports about the state of play.Mr Frydenberg said a key area that would be under watch was the level of capacity the airlines were putting on each route and whether this was occurring in a way that may damage competition.ACCC chairman Rod Sims said a strong aviation industry was vital for Australian consumers and the economy.The ACCC would be looking out for "any early signs of damage to competition in the domestic airline industry which could harm the long-term interests of consumers".
?I heard the credit will last for 12 months from the original date you were flying.I didn’t see the second paragraph when I checked a few hours agoThis is the version of our website addressed to speakers of ""We hope the ACCC is not inferring that we haven't done the right thing by our customers, particularly given the efforts we have made to manage an exceptional level of upheaval. Am I going to get a refund (heard it'll take 2 months) or credit?? "What the ACCC can expect to find through its monitoring in the near term is Qantas and Jetstar flying its domestic aircraft to generate cash rather than leaving them on the ground costing money," he said.
Pre-COVID-19, we booked a flight on the Qantas website using points with China Eastern. Qantas is offering customers a refund for flights cancelled or suspended due to COVID-19 travel restrictions, as the Government orders Australia's competition watchdog to monitor anti-competitive behaviour of airlines. "He said proper competition provided consumer choice and would help keep prices down over the long term.The ACCC is also currently investigating whether the acquisition of a 19.9 per cent ownership stake in Alliance Airlines by Qantas represents a breach of competition law.Qantas's terms and conditions state that customers with fares booked on any of its domestic and international flights are entitled to have their fares refunded if Qantas makes a significant change to their flight, and Qantas cannot offer another booking which is acceptable to the customer.The ACCC said it was concerned that Qantas's communications to customers between March 17 and May 31 "did not adequately inform them of their right to receive a refund".A nation of travellers is grounded and Virgin is asking for government help to the tune of $1.4 billion. When should we expect the refund you confirmed on April 9,” another customer wrote.A spokesperson for Qantas told 7NEWS.com.au that over 80 per cent of customers have accepted credit vouchers which are automated and processed within 24 to 48 hours.“We’ve received great feedback from customers about how straight forward it is,” the spokesperson said.When it comes to refunds, Qantas says that the team is working through “an unprecedented number of cancellation requests.”“Processing a refund is more complicated and the majority cannot be automated as many are complex – for example, if an itinerary is partially flown or includes codeshare flights,” Qantas said.“In addition, many refunds touch other intermediaries such as travel agents and financial institutions like banks and/or Visa/Mastercard which can slow down the refund process.”“Our team is working through the backlog as quickly as possible, most customers are receiving their refunds within six weeks.”Qantas says refunds that are taking longer than six weeks are likely due to a case that is less straightforward but also noted that refund processing time is decreasing.“Our processing time has significantly reduced over the last couple of weeks.”Slater and Gordon is currently investigating Qantas and Jetstar in a class action lawsuit.The Australian law firm believes that the major travel providers “may have breached their legal obligations by putting in place travel voucher schemes rather than providing their customers with a cash refund.”The class action identifies numerous issues which allow for possible claims including the issuing of travel vouchers instead of cash refunds for cancelled flights, relying on a blanket ‘no refund’ clause in terms and conditions, persuading customers to exchange tickets for travel vouchers with restrictions and continuing to offer and accept payment for international flights.Last week, Qantas updated its credit policy due to growing customer backlash against the airline.The policy update states that flight credits no longer need to be used on an airfare of equal or greater value, and multiple future bookings may now use split travel credits across different flights - even if the flight is of lesser value.“We have listened to feedback from customers and are making changes to our back-end systems so these vouchers can be used multiple times,” Qantas wrote in a statement.“If your original booking was made prior to 30 April 2020, and you were due to travel on a Qantas flight between January 31, 2020 - September 30, 2020, your flight credit can be used across multiple future bookings.”“A customer could use the travel credit from a cancelled flight to London to instead go on several interstate holidays over the next 18 months or so.”Qantas has also extended the validity of credit vouchers for booking and travel until the end of 2021.If you’d like to view this content, please adjust yourTo find out more about how we use cookies, please see our
"The reality is that as soon as the Morrison Government took the decision in April to deny support to Virgin Australia, the future shape of the airline was up in the air. Alternatively, you may be entitled to a refund (further information set out below). If a delay or cancellation occurs within 72 hours of the scheduled departure time, we will re-book you on the next available Qantas flight at no additional cost to you. Here’s the announcement from the ACCC: The ACCC says it is pleased Qantas has begun contacting its customers to tell them they are entitled to a refund for domestic or international flights cancelled or suspended due to COVID-19 travel restrictions.
Qantas is waiving fees to change international flights until June 30, if the bookings were made between March 10 and 31.
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